We welcome your feedback, whether you have a suggestion, want to tell us about something that went well, or have an idea for how we could improve our services. Please fill in the Feedback/Complaints form.
Feedback and Complaints
Your feedback helps us improve our services and the experience we provide to patients, whānau/family and caregivers.
Do you have feedback to share?
Want to make a complaint?
If you are dissatisfied with your treatment as a patient, whānau/family member or caregiver, you have the right to lodge a complaint regarding the service provided to you, including:
- Treatment by any Peke Waihanga team member.
- The provision of any service in any centre/clinic
- The provision of an artificial limb or orthosis.
- Any issue relating to how your personal or health information has been collected.
You can read and print the Peke Waihanga Complaint Policy here.
Please fill in the Feedback form or direct your complaint to: feedback@nzals.co.nz.
Feedback form
Please provide your feedback, complaint or compliment here.
HDC – Health and Disabilities Commission
If you wish to make a complaint to the Health and Disabilities Commission, the following link provides more information: www.hdc.org.nz/making-a-complaint.
Your privacy is important to us
We are happy to answer questions about your privacy in relation to services received at Peke Waihanga. Please email enquiries to: privacy@nzals.co.nz.
- For more information about the Privacy Act visit: www.privacy.org.nz/privacy-act-2020/codes-of-practice.
- You can read and print a copy of the Peke Waihanga Privacy Policy here.
Official Information Requests (OIA)
Please direct all OIA requests to: privacy@nzals.co.nz.
Website
Please direct feedback about this site to: communications@nzals.co.nz.