Feedback

If you are dissatisfied with your treatment as a patient, whanau/family or caregiver, you have the right to lodge a complaint regarding the service provided to you, including:

1. Treatment by any Peke Waihanga team member.
2. The provision of any service in any centre/clinic
3. The provision of an artificial limb or orthoses.
4. Issue relating to how your personal or health information has been collected.

You can read and print the Peke Waihanga Complaint Policy here.

Please fill in the form below or direct your complaint to: feedback@nzals.co.nz.

HDC – Health and Disabilities Commission

If you wish to make a complaint to the Health and Disabilities Commission, the following link provides more information: www.hdc.org.nz/making-a-complaint.

We are happy to answer questions about your privacy in relation to services received at Peke Waihanga. Please email enquiries to: privacy@nzals.co.nz.

• For more information about the Privacy Act visit: www.privacy.org.nz/privacy-act-2020/codes-of-practice.
• You can read and print a copy of the Peke Waihanga Privacy Policy here.

Please direct all OIA requests to: privacy@nzals.co.nz.

Please direct feedback about this site to: communications@nzals.co.nz.